Restore Pro Cleaning Services (“Restore Pro Cleaning Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request a quote, schedule services, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Service address
- Any information you submit through our contact forms, estimate requests, SMS opt-in forms, or other communications
Non-Personal Information
- Browser type
- IP address
- Device information
- Pages visited on our website
- Referring website or source
- General website usage analytics
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide customer support
- Send estimates, service updates, and appointment reminders
- Schedule and manage cleaning services
- Communicate with you about requested services
- Improve our website, services, and customer experience
- Send promotional or marketing communications where you have provided consent
- Maintain internal records and comply with legal obligations
3. SMS Communications
If you provide your phone number and opt in, Restore Pro Cleaning Services may send you text messages related to your requests, appointments, estimates, service updates, and, where you have separately consented, promotional offers.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- For help, reply HELP or contact us at (707) 776-7622.
4. How We Share Your Information
We do not sell your personal information.
We may share your information with trusted service providers or subcontractors who help us operate our business, such as customer service providers, scheduling tools, CRM platforms, website hosting providers, and communication vendors, but only as necessary to support our business operations.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve user experience, analyze website traffic, and support advertising or remarketing efforts. You may adjust your browser settings to disable cookies, though some website functionality may be affected.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no system can be guaranteed 100% secure.
7. Your Choices
You may:
- Opt out of marketing emails by using the unsubscribe link, if applicable
- Opt out of text messages by replying STOP
- Contact us to update or correct your personal information
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
paul@restoreprocleaningservices.com
